Refund policy

We cannot offer returns unless:

  1. The product does not match the confirmed online order
  2. The product is damaged or defective

To be eligible for a return your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start this process, or if you have other questions or concerns, please contact us at shop@conbad.online. Please do not send items back to us without first contacting us. They will not be accepted.

If your request for a return is accepted, we’ll send you instructions on how and where to send your return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Refunds will only be granted in the event that an exchange isn't possible (whether due to insufficient stock or another reason).

Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can help you. If you haven't contacted us within 7 working days of receiving your order, we will consider the order as checked and accepted.

 

FOR ORDERS/PRODUCTS FULFILLED BY OUR DROPSHIP PARTNERS:

 

In.It Dropship

Any issues with an order must be raised with In.It Dropship at online@initapparel.co.za within 7 working days of receiving the goods.

Failure to inform In.It Dropship of any order issues within 7 working days of receiving goods will mean that the order is considered to have been checked and accepted.

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.

No cancellations can be made once the order is placed due to the print on demand process.

The provider reserves the rights to reject an order at any time. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the customer service department at online@initapparel.co.za.